Refund Policy
Return & Exchange Policy For All Items
The returns policy relates only to Elide Fire merchandise was purchased only through www.elidefire.com.au or by telephone at 1300035433. Please consult the respective store returns policy for Elide Fire merchandise purchased through retailers, wholesalers, or other e-commerce stores.
Return Policy
We are unable to accept returns or exchanges on any items unless the item is faulty.
All exchanges must be authorised within seven (7) days of original receipt of delivery.
Any merchandise marked “Final Sale” or “Clearance” cannot be returned.
All authorised transactions will be credited to the original payment method used, less the original shipping and handling fees charged to you. Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.
Refunds And Processing
We endeavour to process all refunds as soon as possible however, please note that it could take approximately 7 business days after the product is received back and verified.
Original shipping charges are non-refundable.
You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. We endeavour to action all returns and exchanges as quickly as possible but please note that processing could take up to 5-10 business days of our warehouse receiving your item.
If you have any queries, please don’t hesitate to contact customer service on 1300 035433 or send an email via our contact us form.
Collapsible content
How Dose The Elide Fire Ball Work?
Combustion may occur when there is a combination of three elements: fuel, oxygen and heat. The Elide Fire Ball will activate itself within seconds from coming into contact with flames and release a mono ammonium phosphate chemical powder which separates the three elements and extinguishes the fire.
Is The Type Of Powder Inside The Elide Fire Ball Dangerous?
Absolutely not! Dry Mono ammonium phosphate type powder is environmentally friendly and safe for humans, animals, plants and various electrical devices. The ball has passed many safety standards worldwide.
Can The Explosion Noise Produced By The Activating Ball Damage, The Hearing Of Humans?
During activation, the fire extinguishing ball produces a loud explosion noise which is rated at 120 decibels. Regarding hearing loss specifically, the noise produced by the Elide Fire Ball is at an acceptable universal level as measured by a variety of global standards institutions. From our point of view, we think that the noise produced is an efficient alert to the existence of a fire.
Why Do We Need The Elide Fire Ball When We Already Have A Variety Of Other Fire Extinguishers?
The Elide fire ball provides a rapid, convenient and simple means to fight a fire. Simply throw or roll the ball into the fire from a safe distance. The operation is so simple that even a child can stop the fire before it spreads, endangering life and/or property.
Will The Fire Extinguishing Ball Get Activated From Exposure To Heat Only (I.e. No Flames)?
The Elide fire ball was designed to extinguish fires in similar fashion to a sprinkler systems and the like. Therefore, to avoid false alarms, the ball will be activated only when it comes into contact with naked flames, avoiding false activation as a result of heat, pressure or falling from its cradle.
What Are The Main Issues/problems In Putting Out A Fire?
Many times fires begin when there is no one around and before long it can cause massive damage to property or worse – become life-threatening. Even when the fire is noticed by someone, it might take precious minutes before an effective means to stop the fire is obtained and utilised. Many standard fire extinguishers are bulky, heavy and not easy to operate especially under pressure. It is also necessary to get close to the fire in order to put it out effectively using standard fire extinguishers. Additionally, sometimes the fire extinguishers in hand are unsuitable to the type of fire e.g. petrol, gas, electrical etc. Even if a variety of extinguishers do exist on the premises, they need to pass periodical inspections to ensure they are effective and safe to use. If such inspections were not carried out within the required time frames, there would be a good chance that they will fail when needed most.
What Are The Most Important Features Of The Elide Fire Ball Extinguisher?
Automatically activated
No need for annual/periodical maintenance activities
Lightweight and comfortable to use
Non-toxic and environmentally friendly
Emits a loud noise during activation which acts as a fire alarm
Suitable for all types of fires (CLASS-A, B, C, E)